RETURN & REFUND POLICY
- We accept the return/replacement of products ordered on the website within 10 days of delivery of the order unless otherwise mentioned in the product details.
- We provide a 100% refund or replacement if the products received are damaged or wrong – when reported within 2 days of delivery.
- Products such as Bamboo Toothbrush, Coir fiber brushes, and such products as specified in the product description are “Non-Returnable”.
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box with all the tags and labels attached).
- To return/exchange your order, please follow the following steps.
- Login to Your Account
- Go to My Orders
- Select the items that you want to return
- Click on “Return/Replace”
- Fill in the appropriate reason for return/replace
- You will receive a replace or return request confirmation via email
- Refunds will be initiated after the product has been received at our warehouse/seller location and has passed the quality check. If the picked-up product does not pass the quality check, we are not liable to compensate.
- Or you can mail us at [email protected] and we will be happy to process a replacement or refund.
If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately.
- We send the return pick-up request to our logistics partners as soon as we receive the return request from you.
- Our logistics partner will pick up the product/s within 1-2 days of receiving the request.
- Our logistics partner shall make three attempts to pick up the product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, You can raise a fresh return request in case you are eligible under the time frame.
- Please keep the shipment ready as detailed above and ensure that You return all items for which the request was raised. If you fail to do so, the return option may not be available to You in the future, the discretion of which shall lie completely with the company.
- If you receive a message that ‘Pickup service is not available, we request you to send the product to our warehouse using a courier company available in your location. Please ensure that the products are in unused condition with their original packaging and tags intact. Also, please ensure that you insert the “Return Slip” which is a part of the invoice along with the product that is shipped. In the absence of the return slip in the courier, we will not be able to process the refund. After sending the shipment, please share the shipment details on our email address [email protected]